General Terms of Sale

Purpose and scope

These General Terms of Sale govern subscriptions to paid NeuroDisplay offers and the relationship between A2Display and the Customer.

Plans, pricing and billing

Applicable prices, taxes, due dates and payment terms are those displayed in the offer, quotation, order form or invoice. Third-party charges remain governed by the provisions below.

Display services and equipment

A public URL, Smart TV or CMS uses the connection and environment of the relevant device. A physical Player downloads content and reports status. Capabilities of third-party devices, browsers and services may vary.

Connectivity, equipment and third-party services

The Customer or User is responsible for providing, configuring, securing, maintaining and renewing the equipment, software, browsers, local networks, Internet connections, SIM cards, mobile plans and telecommunications services required to use the Services.

Unless expressly stated otherwise in an accepted quotation, order form or commercial offer, charges billed by operators and third-party services are not included in NeuroDisplay fees and are borne directly by the Customer.

A2Display does not guarantee the availability, quality, security, pricing or continuity of any network, device, CMS, browser, Smart TV or third-party service that it does not directly provide.

Data usage and vigilance

Data usage varies according to, among other factors, the number of screens and Players, media size and resolution, videos and live streams, download frequency, updates, synchronisation, status reporting, cache, Smart TVs, CMSs, browsers and external networks.

Any consumption estimate provided by A2Display or displayed in NeuroDisplay is indicative only. It is neither a volume or throughput guarantee nor a commitment regarding the amount billed by an operator.

The Customer must choose an appropriate plan, monitor usage and invoices, enable alerts and caps, check roaming and fair-use policies, adjust content size and frequency, and promptly report abnormal consumption.

Operator billing and abnormal consumption

Subject to mandatory law, A2Display cannot be held liable for connection charges, plan overages, roaming charges, penalties, throttling, line suspensions or billing errors imposed by an operator or third-party service where they result from the Customer's contract, third-party pricing policies, the Customer's network settings or equipment, selected content, display frequency, use of a mobile connection or live stream, or failure to monitor, alert or cap consumption.

Any dispute relating to an operator's price, overage, roaming charge, billing error, restriction or suspension must be addressed directly to that operator.

In the event of abnormally high consumption, an overage or a risk of overbilling, the Customer must promptly take reasonable measures to limit further loss, including temporarily suspending the affected display or live stream, disabling roaming, enabling an operator cap or block, reducing content weight or frequency, isolating the affected equipment and contacting the operator.

A2Display provides reasonable assistance to identify the likely technical source of consumption, within the information and logs available to it. Such assistance is neither an acknowledgement of liability nor a guarantee of reimbursement or of an operator's decision.

Liability reservations

This exclusion does not apply where direct, certain, documented and foreseeable damage results from a proven contractual breach directly attributable to A2Display. Any liability remains subject to the applicable general liability provisions.

These provisions apply subject to rights and guarantees that cannot lawfully be excluded or limited. They do not remove or reduce any right to compensation that the law prohibits from being excluded.